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❓ Help Center

Find answers to the most common questions about BudgetSub

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👤 Account & Registration
Click Register on the homepage, fill in your name, email, and phone number, then set a password. You will receive a welcome bonus once your account is confirmed. Registration is free and takes less than 2 minutes.
Click Forgot Password on the login page. Enter your registered email address, and we will send you a password reset link. Check your spam/junk folder if you do not see it within a few minutes.
Go to My Profile in your dashboard to update your phone number. To change your email address, please contact support as email changes require verification.
Go to My Profile → Security to set or update your 4-digit transaction PIN. Your PIN is required to confirm purchases and wallet transactions. Never share your PIN with anyone.
No. Each person is allowed only one account. Creating multiple accounts to abuse bonuses or referral rewards is against our Terms of Service and may result in all accounts being permanently suspended.
💳 Wallet & Funding
Go to Wallet → Fund Wallet in your dashboard. You can pay via bank transfer, card, or USSD. Once your payment is confirmed by our payment processor, your wallet will be credited instantly.
First, check your transaction history to confirm the payment was received. If your bank was debited but your wallet was not credited after 10 minutes, please contact support with your payment reference number and the exact amount paid.
Wallet withdrawals are available for eligible accounts. Go to Wallet → Withdraw to make a withdrawal request. Processing typically takes 1–3 business days. A small processing fee may apply.
Wallet funding is generally non-refundable once credited. However, for exceptional circumstances, please contact our support team within 7 days of funding and we will review your case.
📶 Data Bundles
First, check your transaction history — if the status shows Successful, the data was sent to the network. Try dialling your network's data balance code (e.g. *461*4# for MTN) to check. If it still doesn't show after 30 minutes, contact support with your transaction reference.
If your transaction shows as Failed in your history, your wallet was not debited. If it shows as Pending, the transaction is still being processed — please wait up to 30 minutes before contacting us. Failed transactions never result in wallet deductions.
We offer SME data (cheaper, for personal use), Corporate gifting data, and Direct data depending on the network. SME data cannot be shared via hotspot on some plans. Use Corporate/Direct plans if you need shareable or hotspot data.
Use your network's USSD code: MTN: *461*4#  |  Airtel: *140#  |  Glo: *127*0#  |  9Mobile: *228#. You can also use the Check Data Balance tool on our homepage.
📱 Airtime
Go to Buy Airtime in the menu. Select the network, enter the phone number and amount, then confirm the purchase. Airtime is delivered instantly to the recipient's phone.
Yes! You can buy airtime for any phone number, including numbers different from the one on your account. Simply enter the recipient's number in the phone number field.
The minimum airtime purchase is ₦50. The maximum per transaction depends on your wallet balance and account tier. There is no daily limit on the number of airtime transactions.
🔄 Transactions & Refunds
Failed transactions are automatically reversed to your wallet within 24 hours. If you have not received a refund after 24 hours, please contact support with your transaction reference number.
Go to History or Transactions in your dashboard menu. You can see all your past purchases, wallet funding, and withdrawals with their statuses and timestamps.
A pending status means the transaction has been submitted to the network and is awaiting confirmation. Most pending transactions resolve within 5–30 minutes. If it remains pending for more than 1 hour, please contact our support team.
Transactions cannot be cancelled once submitted, as they are processed instantly. Please double-check the phone number and plan before confirming any purchase. If a mistake was made, contact support immediately.
🎁 Referral Programme
Share your unique referral link with friends. When they register and complete their first funded transaction, you earn a referral bonus credited to your wallet. Go to Refer & Earn to find your referral link and track your earnings.
Referral bonuses are credited to your wallet once your referred friend funds their wallet and completes at least one successful transaction. Simply signing up without transacting does not qualify for a bonus.
There is no limit! You can refer as many people as you want. The more active referrals you make, the more you earn. Top referrers may also qualify for special bonuses and rewards.
🎰 Spin & Win — Prizes & Reward Engine
Spin & Win is our free daily prize wheel. Every spin wins a data prize ranging from 500MB all the way up to 680GB. There are no empty spins — every result is a real data prize. Spin from your Dashboard or from the Spin & Win page in your account.
Every account gets 1 free spin per day. You can unlock more daily spins by funding your wallet:

• Fund ₦5,000+ → 2 spins/day
• Fund ₦10,000+ → 3 spins/day
• Fund ₦20,000+ → 4 spins/day
• Fund ₦50,000+ → 5 spins/day

You also earn bonus spins when your referred friends fund their wallets. Spins reset at midnight every day.
Winning a prize is just step 1. To claim your prize, you need to meet a simple unlock requirement — either complete a minimum number of data purchases or refer a set number of funded friends. The requirement scales with your prize size (bigger prizes need more activity). Once you meet the requirement, your prize is credited to your wallet within 24 hours automatically — no need to contact support.
The unlock requirement ensures prizes go to genuine, active users rather than throwaway accounts. To unlock your prize you need to either:

Option A: Buy data a minimum number of times (airtime does not count)
Option B: Refer the minimum number of friends who fund their wallets

You can keep spinning without waiting — all prizes stack in your Prize Block. Meet the requirement once and prizes start crediting automatically.
Your Prize Block is a permanent record of every prize you have won from spinning. Each entry shows the prize, when you won it, your unique prize code, and your current unlock status. Prizes stack — you can win multiple times before claiming any of them. Go to the Spin & Win page and scroll down to see your full Prize Block.
This bar tracks how many times you have funded your wallet. Some prizes require a minimum number of wallet fundings before they qualify for crediting — this is separate from the data purchase or referral requirement. The bar shows your progress, e.g. 3/12 wallet fundings completed. Once the bar is full, this gate is passed and only the purchase/referral requirement remains.
Yes — every spin has a chance at the 680GB GODMODE jackpot. The probability is very low (by design), but it is a real prize that real users win. All prizes including GODMODE are governed by the same unlock requirement system. If you win it, it will show in your Prize Block immediately.
"1 More Chance" is not a prize — it is the only non-data result on the wheel. It does not deduct a spin in terms of your prize block, but it does count as one of your daily spins used. If you have remaining spins for the day, keep spinning — every other segment on the wheel is a real data prize.
Try the following steps:

1. Refresh the page and wait 5 seconds before tapping the wheel
2. Switch from mobile data to Wi-Fi (or vice versa)
3. Clear your browser cache and try again
4. If using a browser, try a different one (Chrome recommended)

If the problem persists, contact support with a screenshot.
Besides the daily Godfather Spin wheel, our platform has smart reward engines that trigger personalised spin offers based on your account activity — for example when your balance runs low, when you have not purchased in a while, or as a welcome reward. These pop-ups each offer a guaranteed data prize and show at most once per day. They are separate from your daily spins on the main wheel.
Once a prize is credited to your wallet, it is subject to the standard bonus wallet expiry period (shown in your prize notification). Unclaimed prizes sitting in your Prize Block do not expire — they remain until you meet the unlock requirement. Always aim to meet your requirement as soon as possible so prizes can be auto-credited promptly.

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